Flagship
Transit De-Escalation Training
Roadworthy Communication: emotional state management, rapport, SHOWTIME, and conflict tools operators can use while the bus is moving.
Roadworthy Communications
Transit expertise
The Gold Standard in Transit Training.
De-escalation, operator safety, and courtroom-defensible skills for agencies that put operators on the road.
25 years in the trenches
Agencies do not book a PDF. They book Bill Parsons: retired 25-year inner-city police officer and detective, trained hostage negotiator, court-certified expert witness, and former police academy commander. RWC Training has worked with transit agencies, school districts and associations nationwide since 2010.
About Bill & RWC →
- 25 years
- Inner-city detective
- Negotiator
- Hostage-trained
- Witness
- Court-certified
- Since 2010
- Teaching transit agencies
Transit training
Courses Offered
Transit De-Escalation, Operator Safety / Self-Defense, and Mindfulness — then the full catalog for Speaker Camp, coaching, and more.
Detail
Flagship
Operator Safety / Self-Defense Training
Court-defensible technique from the seated position. Awareness and prevention first; then reasonableness, liability, and what to document.
Core
Mindfulness Training
Stress control and steady presence for frontline staff, the same state-management Bill builds every session on.
Online training · Virtual training
RWC University
Can't pull the whole roster off the road? Send them here.
Lifetime access. Printable certificates. New courses roughly six times a year. Organizations can buy access org-wide.
Lifetime access $297 · 24 courses · 200+ hours
Enroll Now$297
- 01Defuse De-Escalation Course
- 02Financial Primer for Transit Professionals
- 03Contagious and Infectious Disease Mitigation for Transit
- 04Red Carpet Customer Service
- 05Mindfulness in the Workplace
- 06Creating an Inspired Workplace
- 07Unconscious Bias
- 08Inspiring Creativity in the Workplace
- 09Managing Stress Effectively
- 10Anger Management
- 11Life by Design
- 12Ethics: A Primer
- 13Report Writing in Transit
- 14Strategic Planning in Transit
- 15Human Trafficking Awareness
- 16Beyond Resilience
- 17Lead the Field
- 18Creating Strong Teams
- 19Beat the Clock: Simple Time and Project Management
- 20Clicking: How to Build Strong Relationships
- 21How to Read Body Language
- 22RWU Shorts
- 23Mastermind for Transit
- 24Peak Performance for Leaders and Managers
Trusted by transit leaders
Check out what our attendees have to say
Check out our reviews
“This guy is awesome! He gave us a 8 hour training in 3. He's very knowledgeable kept us engaged and left me wanting to lear more. I recommend his training for a successful teaching experience.”
“This was an unbelievable experience. I had an amazing time. He is such an engaging and informative teacher. Mr. Bill is quite a man of many talents and I have learned so much on today. The tools that he provides can be used in all facets of life. This is definitely life changing information and I recommend this class to every one.”
“Great class, I learned so much. I will use what learned in the field. Thank you for making me a better professional.”
“Bill is amazing at what they do. The material was very clear and easy to understand. Definitely will recommend to anyone. Thank you guys!!!”
“This class is phenominal. I really loved the speaker. Bill is an expert at what he does. The delivery and explanation and tools to de-escalate is great. I really learned alot.”
Before you book
The questions agencies ask first.
Transit operators, frontline supervisors and customer service representatives. RWC Training partners with transit agencies, school districts and industry associations nationwide.
The de-escalation course is 3 hours. Operator Safety & Self-Defense from the Seated Position is available as a 4-hour course, a 60-minute keynote presentation, or a customized agency workshop.
No. Operator Safety and Self-Defense from the Seated Position puts awareness, prevention and de-escalation first. The physical material is court defensible technique for protecting yourself from the seated position, not a martial arts class.
One time lifetime access is $297, covering 24 courses and 200 plus hours of instruction with printable certificates. Organizations can buy access org wide at a one time organizational fee.
Transformational Trainer & Professional Speaker Certification Course: $497.00. This 16-hour online course includes two Zoom sessions for questions.
RWC Training is based in Dayton, Ohio and works with transit agencies nationwide.
Put a date on it.
Tell Bill the group size and shift pattern. He will come back on dates and format himself.