(937) 673-3698

parsonscommunicationsgroup@gmail.com

148 Mark Twain Ct, Dayton, OH 45414

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We're the number one transit de-escalation training company in the United States

We Are The Gold Standard

Street-tested de-escalation and safety training for bus and subway teams. RWC Training helps operators and frontline staff handle conflict, reduce risk, and return home safely.

(937) 673-3698Contact Us
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A diverse group of smiling employees, many in safety vests or work uniforms, pose happily in a workplace setting.

Protecting Transit Teams

The Number One Transit De-escalation Training Company In America

RWC Training brings practical, real-world experience to the challenges transit teams face every day.

Led by Bill Parsons, a retired law enforcement professional, trained hostage negotiator, court-certified expert witness, 5th-degree black belt, and experienced transit trainer, RWC Training delivers practical tools your operators can use immediately in the field.


Our focus is simple: help bus operators, subway operators, supervisors, and frontline employees manage conflict, de-escalate difficult passengers, improve safety, and create a better rider experience.

(937) 673-3698Contact Us

Training Built for the Realities of Public Transportation

Why Transit Agencies Trust RWC

RWC Training delivers practical solutions designed for the realities of public transportation. Our programs help transit agencies equip operators and teams with the skills and tools to handle conflict safely, efficiently, and professionally.

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Practical & Street-Tested

Your operators do not need a theory they cannot use. They need simple, memorable tools that work when a rider is angry, unstable, intoxicated, threatening, or refusing to comply.

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Tailored Training for Any Agency

Every agency is different. RWC Training customizes course length, delivery format, examples, and emphasis based on your operators, supervisors, safety concerns, and schedule.

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Flexible, Hassle-Free Solutions

Training can be delivered as a course, workshop, or keynote, live or virtual, with options designed to support agencies of different sizes and operational needs.

See How Our Proven Methods Deliver Results

Understanding RWC’s Training Approach

Discover the structured, systemized approach behind RWC Training in this short whiteboard animation. Learn how our methodology helps transit teams handle conflict, improve safety, and achieve measurable outcomes with practical, step-by-step strategies.

Roadworthy Communications: Illustrated Guide to De-Escalating Disorderly Riders, Managing Stress, and Staying Safe on the Coach by William C. Parsons.

Road Worthy Communications

Illustrated Guide to De-Escalating Disorderly Rides, Managing Stress, and Staying Safe on the Coach

This illustrated pocket manual is designed to give transit professionals tools for managing their emotional states, particularly anger; how to de-escalate virtually any situation that might arise on the coach; and how to enhance their personal safety on the bus.


Some of the topics covered:

  • Tools for destressing and stay emotionally calm
  • How to limit your exposure to risk on your route
  • How to de-escalate virtually any situation
  • Understanding how your mind filters information
  • How to use the power pyramid to stay in a calm state
  • How to use breathing to control stress and anger
  • How to create a powerful anchor be resourceful
  • How to quickly build a trust bridge with passengers
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Roadworthy Communication Illustrated Guide

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A modern white and blue public transit bus captured in motion on a city street. The background, featuring trees and urban architecture, is blurred to convey a sense of speed and movement. The bus itself is sharp and well-defined, with '612' visible on its digital route display. The lighting suggests a clear day, creating a clean and professional urban transportation scene.

What Our Customers Say

Dammonica White

Great class, I learned so much. I will use what learned in the field. Thank you for making me a better professional.

Trusted by Transit Leaders

RWC Training partners with transit agencies, school districts, and industry associations nationwide to deliver safety and de-escalation training. Organizations rely on our expertise to protect operators and enhance the passenger experience.

A logo for CATABUS featuring a red circle with a black swoosh/arrow icon on the left. The text 'CATA' is in dark gray and 'BUS' is in red, using a clean sans-serif typeface. The entire logo is set against a solid black background.
The logo for TANK (Transit Authority of Northern Kentucky) features the word 'TANK' in a bold, blue, sans-serif font. Below it, a horizontal blue bar contains the full name 'TRANSIT AUTHORITY OF NORTHERN KENTUCKY' in white uppercase letters. The entire logo is set against a black background. It has a clean, professional corporate style.
A stylized wordmark logo that spells out 'TARTU'. The font is bold, geometric, and sans-serif, colored in a deep navy blue. The letters are set against a solid black background. There are visible compression artifacts and jagged edges around the letter shapes.
A logo for 'connect TRANSIT'. It features a stylized green abstract symbol consisting of two curved strokes on the left. To its right, the word 'connect' appears in a blue, lowercase, rounded sans-serif font, with 'TRANSIT' in blue uppercase letters below it. The composition is clean and modern, set against a plain white background.
A logo for Lextran featuring the company name in a sans-serif green font against a solid black background. A green line originates from the base of the 'L', moves downwards and then horizontally to the right, ending in an arrowhead. The composition is clean and minimalist, suggesting movement and transportation.
A logo for METRO featuring a circular emblem and a wordmark. The emblem consists of a blue outer ring and a green inner circle with a white lowercase 'm' in the center. Below the emblem, the word 'METRO' is written in a bold, blue, sans-serif font. The visual style is flat and graphic with a simple color palette of blue, green, and white. The image shows some pixelation and compression artifacts around the edges of the letters and shapes.
National Transit Institute logo with stylized red and blue elements.
A graphic logo featuring a bold white capital letter 'M' centered inside a blue square with a thick red border. This square is layered over a solid blue circle, all set against a black background. The design is minimalist and uses a primary color palette of red, blue, and white.
Logo of the American Public Transportation Association (APTA) with a stylized blue and maroon circular design.
A horizontal logo for 'Tri-Valley Opportunity Council, Inc.' featuring a circular graphic on the left and text on the right. The graphic contains stylized brown figures merging into green leaves, set against a light beige circular background. The primary text 'Tri-Valley' is in a bold, dark brown sans-serif font, with 'Opportunity Council, Inc.' positioned below in a smaller weight. The color scheme is natural and earthy, conveying a sense of community and growth.
A logo for 'RTA' consisting of bold, white capital letters with custom angular incisions. The text is centrally positioned within a vibrant magenta circle, which is itself centered on a black square background. The design is minimalist and modern.
A wordmark logo showing the word 'bat' in lowercase, bold, italicized sans-serif font. The letters are bright red against a solid black background. The image exhibits noticeable pixelation and compression artifacts along the edges of the characters.
A corporate logo for the Mass Transportation Authority on a black background. The logo features the acronym 'MTA' in a large, bold, italicized font, where the letters 'M' and 'A' are dark blue and the 'T' has a red top section and a blue bottom section. Below the main acronym, the full text 'MASS TRANSPORTATION AUTHORITY' is written in a smaller, all-caps, blue italicized font. The image shows significant compression artifacts and pixelation around the edges of the text.
A corporate logo for 'Omnitracs' set against a solid black background. The logo consists of a circular icon on the left which depicts a blue sky and green field separated by a black road or path that tapers towards the horizon. To the right of the icon is the text 'Omnitracs' in a very dark font that has extremely low contrast against the background, making it difficult to read. The overall style is minimalist and corporate.
A logo for 'KIESSLING TRANSIT INC.' on a black background. On the left, there is a detailed compass rose icon featuring green, red, and yellow colors with cardinal directions 'N', 'S', 'E', and 'W' indicated in blue. A thin blue vertical line separates the icon from the text. The word 'KIESSLING' is written in a blue serif font, and 'TRANSIT INC.' is written below it in a gold-colored serif font.
A logo featuring the letters 'RTC' in a bold blue font against a black background. The 'T' is stylized as a receding road with a central lane divider. Above the text are black mountain silhouettes backed by a radiating blue sunburst pattern. The design suggests a transportation-related organization.
The logo for RATP DEV set against a solid black background. It consists of a teal circular graphic on the left with a dark blue line that creates a stylized profile of a face or a river path through the circle. To the right is the text 'RATP' in dark blue and 'DEV' in teal, using a clean, modern sans-serif typeface. The image quality is somewhat low with visible aliasing around the edges of the logo and text.
The logo for COTA (Central Ohio Transit Authority) against a solid black background. It features the acronym 'COTA' in large, bold red capital letters. Below the acronym is a blue horizontal line that leads into a stylized blue graphic of the Ohio Statehouse dome. Underneath the line and icon, the words 'CENTRAL OHIO TRANSIT AUTHORITY' are written in a smaller blue sans-serif typeface. The image shows some pixelation around the edges of the letters and graphics.
Logo for Toledo Public Schools featuring the letters 'TPS' in black serif font at the top and the word 'PROUD' in a bold, white, shadowed display font across the middle. The background is divided into four colored quadrants: red, blue, yellow, and green. At the bottom, 'Toledo Public Schools' is written in a black serif font on a white background. The image is pixelated and low-resolution.
A logo for the Rockford Mass Transit District. It includes a circular emblem on the left with a stylized blue bus icon featuring several white passenger silhouettes against a green and yellow gradient background. To the right of the circle is a blue geometric shape followed by the text 'ROCKFORD MASS TRANSIT DISTRICT' in all-caps sans-serif font.
A logo consisting of the word 'CARTA' in a bold, italicized, and stylized typeface. The letters are a dark navy blue color, set against a solid black background. The font has a modern, aerodynamic feel with slanted vertical strokes.
The logo for Knoxville Area Transit (KAT) set against a black background. On the left side, there is a graphic icon made of lime green circular dots arranged in a stylized 'X' or directional pattern. To the right, the brand name 'kat' is displayed in a large, bold, grey lowercase sans-serif font. Underneath 'kat' is the full name 'KNOXVILLE AREA TRANSIT' in a smaller, clean, uppercase grey sans-serif font.
A logo for SMTD, which stands for Sangamon Mass Transit District. The acronym 'SMTD' is featured prominently in a large, italicized, bold font with a white fill and maroon border. The bottom half of the 'SMTD' letters contains a horizontal striped pattern of maroon, light blue, and medium blue. Beneath the large letters, the full name 'SANGAMON MASS TRANSIT DISTRICT' is written in a smaller, all-caps, maroon-colored sans-serif font. The entire graphic is set against a solid black background.
A corporate logo for 'transdev' set against a solid black background. The logo features a red stylized graphic on the left consisting of a human figure in motion emerging from a circular swoosh. To the right is the word 'transdev' in a rounded, modern red sans-serif typeface. Underneath 'transdev' is the tagline 'the mobility company' in a smaller red font. The overall design is clean and minimalist with a professional and dynamic feel.
A logo for 'tarc' featuring white, italicized lowercase text inside a stylized red circular shape with a pointed bottom-left corner, similar to a speech bubble or location pin. The red shape has a thin white border and is set against a black background.
Logo for Sarasota County Area Transit (SCAT). The image features the acronym 'SCAT' in large, bold blue sans-serif letters, with the full name 'SARASOTA COUNTY AREA TRANSIT' underneath in a smaller blue font. A bright yellow swoosh arc begins on the left and curves over the top of the text. The entire graphic is set against a solid black background.
Two versions of the Gwinnett County brand identity. On the left is a formal circular seal containing the text 'GWINNETT COUNTY GEORGIA ESTABLISHED 1818' surrounding a central abstract icon of overlapping colored circles. On the right is a modern version featuring the same colorful overlapping circle icon with the word 'Gwinnett' in a dark blue sans-serif font below it. The color palette includes vibrant shades of red, blue, green, and yellow, creating a sense of diversity and connection. The background is solid white, and the overall design is clean and professional.
The TriMet logo features the word 'TRI' in blue capital letters on the left, followed by a central orange circle containing three interlocking white rings, and ending with the word 'MET' in blue capital letters on the right. The entire design is set against a solid black background. The typography is a bold, modern sans-serif. The interlocking rings symbolize the three counties (Multnomah, Washington, and Clackamas) served by the transit agency.
The logo for 'WeGo Public Transit' set against a solid purple background. The graphic elements consist of three white squares in a horizontal line above two white circles, suggesting the stylized front of a transit vehicle. Below the graphic, the word 'WeGo' is displayed in a bold, italicized white sans-serif font, followed by 'Public Transit' in a smaller, regular white sans-serif font.
A logo for Provenance Hotels on a solid black background. At the top, there is a large, bold, sans-serif letter P in a muted terracotta orange. Below it is the word PROVENANCE in a dark gray sans-serif uppercase font. Underneath PROVENANCE is the word Hotels in a smaller, white serif font. The overall look is clean, modern, and professional.
The logo for the Ohio Public Transit Association (OPTA) features the acronym 'opta' in large, bold, lowercase white lettering on a solid blue background. Inside the first letter 'o', there is a blue silhouette of the state of Ohio. A thin white horizontal line separates the acronym from the full name 'Ohio Public Transit Association', which is written in a smaller white sans-serif font at the bottom. The design is clean and professional with a high-contrast two-tone color scheme.
Logo for Dayton Public Schools. The word 'DAYTON' is written in a stylized, hand-drawn blue font on a black background. Above the letters 'O' and 'N' is a graphic of a rising or setting sun in yellow and orange. Below the main wordmark, separated by a thin blue line, is the text 'PUBLIC SCHOOLS' in a clean, sans-serif blue font.
Logo for the Tennessee Public Transportation Association (TPTA). It features a stylized map of Tennessee split by a curved white road graphic, with the left side in dark blue and the right side in green featuring three white stars. To the right of the icon is the acronym 'TPTA' in bold dark blue, and underneath the entire graphic is the full name 'TENNESSEE PUBLIC TRANSPORTATION ASSOCIATION' in a green, sans-serif, uppercase font. The image has visible compression artifacts.
The official logo for MARTA (Metropolitan Atlanta Rapid Transit Authority). It features the word 'marta' in a bold, black, lowercase sans-serif typeface. To the right of the text is a graphic element consisting of three slanted, parallel stripes in blue, yellow, and orange. The design is set against a plain white background, and a small registered trademark symbol is located at the bottom right corner of the colored stripes.
A stylized corporate logo featuring the letters 'LTD' in a bold, slanted, sans-serif font. The letters are a solid blue color and are set against a black background. A black arrow pointing to the right is cut out of the 'D', creating a sense of forward motion and direction. The letters are separated by narrow vertical black lines.
A circular logo for Cincinnati Public Schools featuring white uppercase text along the top edge of a blue circle. The center of the circle contains several white handprints reaching inward, forming a blue star shape in the negative space between them. The entire logo is set against a solid black background.
A logo for the Iowa Public Transit Association (IPTA) set against a solid black background. The main element is the acronym 'ipta' in a bold, lowercase, sans-serif font, where the 'i' and 't' are orange and the 'p' and 'a' are light blue, overlapping each other. Below this acronym is the full name 'iowa public transit association' in a smaller, lowercase gray font. To the right, separated by a thin vertical line, are minimalist graphic representations of two transit vehicles: a larger blue bus and a smaller orange shuttle van, both following a winding gray path. The overall design is modern and clean, utilizing a palette of orange, blue, and gray.
Logo for the Illinois Public Transportation Association (IPTA). The graphic features a white silhouette of the state of Illinois as a backdrop. Overlaid on the state are three blue and white stylized icons representing different modes of public transit: a small bus, a standard city bus, and a commuter train car. To the right of the map, the acronym 'IPTA' is written in a large, bold, italicized white font with a blue outline. Below the acronym, the full name 'ILLINOIS PUBLIC TRANSPORTATION ASSOCIATION' appears in a smaller, sans-serif blue font. The background is black, and horizontal blue lines extend from the bottom of the transit icons, suggesting movement.
Help Your Operators Handle the Next Difficult Ride With Confidence

Help Your Operators Handle the Next Difficult Ride With Confidence

Bring Street-Tested Training To Your Agency

Facing rider conflict, safety concerns, or training gaps? RWC Training builds practical programs tailored to your transit team’s needs. Call today to discuss training for operators, supervisors, or conference attendees.

(937) 673-3698Contact Us

RWC Training

Our Location

148 Mark Twain Ct, Dayton, OH 45414

(937) 673-3698

Monday - Sunday

24 Hours