Bill's Background
25 Years in the Trenches
Founder and lead instructor. After twenty-five years of hands-on police and detective work, Bill moved the same tools — state management, rapport, and court-defensible technique — into classrooms for transit operators, supervisors and frontline staff. Real-world transit expertise. Practical methods. Proven in the field. RWC has taught nationwide since 2010.
Bill's Experience
Built for the people who keep the bus moving.
- Retired 25-year inner-city police officer and detective
- Trained hostage negotiator
- Court-certified expert witness
- Former police academy commander
- 5th-degree black belt in Taekwondo, Hapkido and Judo
- Goldstein Award for The Corner of Chaos transit reclamation program
- Regular presenter, National Transit Institute Instructor Symposium
- Multiple-time speaker, APTA National Safety Conference
Mission Statement
To empower transit operators and frontline supervisors by providing them with the most cutting-edge, realistic, and street-tested techniques and tools in verbal de-escalation and safety skills, to help them provide outstanding, empathetic, and professional service to riders while dealing with the challenging environment in which they work.
Vision
To be the premier transit de-escalation training company in the United States by providing the most cutting-edge, up-to-date, and practical verbal de-escalation and safety training available anywhere to transit operators, frontline supervisors, and dispatchers, making the challenging jobs they do safer, less stressful, and more fulfilling.
About RWC
Roadworthy Communications was founded by William C. Parsons in 2010 to give transit professionals de-escalation and safety training designed specifically for the unique and challenging jobs they do. The Defuse program is built for the challenges transit professionals face on the coach and platform every day. This is not a cookie-cutter approach: each course, and its tools and techniques, was designed with transit professionals in mind. It is not a generic de-escalation course but one designed specifically for your team, so they can manage their emotions under stress and communicate with anyone, regardless of the circumstances, in a professional, empathetic, and persuasive manner that gains voluntary compliance.
Put a date on it.
Tell Bill the group size and shift pattern. He will come back on dates and format himself.