Transit De-escalation Training Professional Transit training done effectively and efficiently for your peace of mind and your business needs. The first training program I like to bring up is our de-escalation Conflict Management course. This is a four-hour course as a keynote presentation that teaches operators, Frontline supervisors, and customer service reps how to deescalate situations in a consistent and timely manner. This ensures I’m more comfortable trip for all of the passengers involved. No matter how aggressive the situation gets, we guarantee with this training you will have more than enough tools to confidently and effectively deescalate the situation.
Transit De-escalation Training it’s so important that you shouldn’t leave it to a lesser team of trained individuals to teach your team. We have a unique and custom three pronged approach to help get through to your employees in three different communication channels. The first one is our workshop. The second is our basic training, and the third is our keynote presentations. Through this three-pronged attack we guarantee the efficiency of the knowledge passing through our heads to your teams to guarantee that they have better responses when faced with adversity and challenges in transit. Other added benefits include enhanced public image, and it helps reduce operator incidents and Rider complaints, as well as a sensitive and compassionate approach to improved Rider experience to ensure the best possible consistent ride for your passengers.
Transit De-escalation Training offers a unique operator safety and self-defense from the seated position course. the most important team member that you have is your operator at one mistake from him and the train goes derailed. so it is impaired if that we teach your operator safety and self-defense from the seated position so that he has peace of mind whenever a customer does get angry he won’t lose focus and go Toe to Toe with the aggressor. he will stay calm and collected and therefore have a better chance at making the trip safe. Some of the topics include civil liability, reasonableness and simple effective defense techniques from the seated position. We also offer how to handle active shooter situations on a coach. Although we understand this isn’t the wild west, some people still think it is so we can consistently teach your team to handle this aspect of Transit deescalation.
We have more experience than any other team in the industry at training transit professionals. For peace of mind, make sure you give us the opportunity to train your team because we don’t want any deficiencies in the training process. by choosing us to ensure there are no gaps in the training process.
check out our website at rwctraining.com to gain perspective on how we train, a unique process of customization of your training process for your team, as well as check out our podcast and our speaker Camp as well as by products that we offer. check out our phone number at 937-673-3698 to give us a call where our team of trained professionals are standing by to answer any of your questions and schedule your next appointment today!
Transit De-escalation Training | training of the de-escalation training
Transit De-escalation Training training is one of the most important aspects of training management. consistently going above and beyond for all of our previous customers we employ a three-prong technique which ensures the knowledge goes through adequate channels that your team members can comprehend. The first is a workshop, the second is basic training, and the third is keynote presentations. with this three-pronged approach we guarantee that there will be no situation that your team members won’t be ready for. We have more experience than anybody else in the industry so give us the opportunity to train your team and make them the most efficient and effective Transit de escalation team in the area.
Transit De-escalation Training offers lead the field which is an inspiring leadership course. It’s a two-day course that cultivates trust Vision accountability and culture and a safe and effective manner through training the transit de-escalation team. This is specifically designed for supervisors of the front line nature. Some of the topics we go over and lead the field course include role modeling, conscious communication as well as how to inspire your team and have effective communication and demonstrate organizational vision throughout the rest of the team. Some of the benefits include a conscious and connected leadership where we take practical skills and apply them in real time situations. More effective leadership leads to a level of communication that is far above what is expected from the average team.
Transit De-escalation Training offers red carpet customer service that is designed to help customer service Representatives be more effective at handling and dealing with upset customers. The program will show how to connect more impactfully and positively with the community to ensure that you have a meaningful way of creating amazing customer experiences each and every time consistently. There are seven core keys of great customer experience and they are all discussed and applied in this seminar.
unconscious bias training is a 3-hour course that we offer and is designed to help individuals and organizations become more aware and mindful of how our beliefs and actions affect relationships productivity both positively and negatively with other employees. topics include what is unconscious bias, strategies for effectively removing it as well as tools to combat this issue. we also have tips on how to recognize it as well as harassment and inclusion issues
check out our website today for a full list of comprehensive lessons that we offer in regards to Transit training at rwctraining.com . You can also check out our podcast to learn about how we got into the transit training business in 2010 as well as check out some of our products that are for sale. our phone number is 937-673-3698 where our exceptional team of training leaders are available to answer every question you have, help you customize your training experience for your business Transit team, as well as give you peace of mind that there is no aspect that has been overlooked in your team’s training regiment. so what are you waiting for give us a call today it’s a no-brainer piece